Shipping Protection Policy

Everything you need to know about Shipping Protection: what it covers and how we make it right if your package is lost or damaged.

If your package is lost or does not arrive

We give the shipping carrier 2 business days to deliver your order, even if it is marked delivered. If it has still not arrived, we ship a replacement on the third business day. If you prefer a refund, we will refund you instead.

If your package arrives damaged

Send us a photo of the damaged item. Once we receive it, we will replace the item or refund you, whichever you prefer.

How to make a claim

Reply to the Shipping Protection email we send after your order, and we will take it from there.

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